To extract email headers from Gmail:
- Open the email message.
- Click the down arrow adjacent to the Reply link in the upper-right corner of the email message
- Click Show Original.
- Copy and paste the header information into the ticket and send to our tech team
How to extract email headers from Hotmail
To extract email headers from Hotmail:
- Login to your Hotmail account.
- Click on Options tab on the top navigation bar
- Click on the Mail Display Settings link
- Change the Message Headers option to Full
- Click the OK button
- Copy and paste the header information send the ticket and send to our tech team
How to extract email headers from Microsoft Outlook 2010
To extract email headers from Microsoft Outlook 2010:
- Click the File
- Click Properties
- Locate Internet Headers (bottom of the popup window)
- Highlight, copy and paste everything from the Message Source window (Ctrl-A, Ctrl-C) into the the ticket and send to our tech team
How to extract email headers from Microsoft Exchange
To extract email headers from Microsoft Exchange:
- To get the complete headers and message source using Microsoft Exchange Click the File menu
- Click Properties
- Click the Details tab
- Click Message Source
- Highlight, copy and paste everything from the Message Source window (Ctrl-A, Ctrl-C)
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