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Extract Email Headers

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Email header extraction is overall the same process no matter what email client you are using. This brief tutorial will show you how to extract email headers. All you are trying to extract is the complete email header that tells you effectivly the route taken from the sender to your machine. Some email providers strip out a lot of the information, you can therefore only track the IP address as far as the email provider.

How to extract email headers from Gmail

To extract email headers from Gmail:

  1. Open the email message.
  2. Click the down arrow adjacent to the Reply link in the upper-right corner of the email message
  3. Click Show Original.
  4. Copy and paste the header information into the ticket and send to our tech team

How to extract email headers from Hotmail

To extract email headers from Hotmail:

  1. Login to your Hotmail account.
  2. Click on Options tab on the top navigation bar
  3. Click on the Mail Display Settings link
  4. Change the Message Headers option to Full
  5. Click the OK button
  6. Copy and paste the header information send the ticket and send to our tech team

How to extract email headers from Microsoft Outlook 2010

To extract email headers from Microsoft Outlook 2010:

  1. Click the File
  2. Click Properties
  3. Locate Internet Headers (bottom of the popup window)
  4. Highlight, copy and paste everything from the Message Source window (Ctrl-A, Ctrl-C) into the the ticket and send to our tech team

How to extract email headers from Microsoft Exchange

To extract email headers from Microsoft Exchange:

  1. To get the complete headers and message source using Microsoft Exchange Click the File menu
  2. Click Properties
  3. Click the Details tab
  4. Click Message Source
  5. Highlight, copy and paste everything from the Message Source window (Ctrl-A, Ctrl-C)

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